Provision of Institute of Customer Services (ICS) Report

The provision of bespoke analysis from the UKCSI research to cover DVLA service.

Additional information: The period of the contract : one (1) year, with the option to extend for a further two (2), one (1) year periods (1 + 1 + 1), commencing on 6th September 2018 and expiring on 5th September 2019. Value £7,500 First 1 year extension taken up value £7,500 Second 1 year extension taken up value £7,500