Contract award record
Provision of UK Customer Satisfaction Index Report
Tender value £50,040
Notice details
- Published
- Category
- services
- Buyer region
- Not specified
- Source
- View official notice
Public buyer and contract winner
Public buyer
DVLA - Driver & Vehicle Licensing Agencyawarded to
Contract winner
Institute of Customer ServicesAward value£27,800
- AwardedCompleted
- StartCompleted
- EndCompleted
Work description
The Institute of Customer Service (ICS) conduct research twice a year to produce the UK Customer Satisfaction Index (UKCSI) analysis, which is available from January and July annually. DVLA has purchased bespoke analysis from this report previously and uses the data to benchmark against other organisations. DVLA will continue to need to have sight of its position within the range of Public Services National Organisations, as well as seeing the top 30 for website, non-website, and overall services. 12 month Extension called off.