LiveWell Dorset Digital Platform & Customer Relationship Management (CRM)

Public Health Dorset (PHD) is the public health service supporting Bournemouth, Christchurch & Poole Council and Dorset Council to deliver public health functions and services across the County. Part of Dorset's Prevention at Scale agenda, LiveWell Dorset is an integrated lifestyle service delivered by PHD. It supports people to make lifestyle changes that will help improve their health. This support is offered via a range of means including online self-serve tools, initial assessment and advice, referral to other public health services, signposting to local support and 1:1 LiveWell Coaching. We also support organisations to embed prevention and behaviour change into their practice by delivering training and resources. Our support offers are underpinned by a telephone contact centre and a digital platform. We are seeking a Provider to help us continue to manage and develop our existing digital platform (including the CRM). The key aspects of the services sought are: • A comprehensive hosting, maintenance and support service. • A partner who will lead the way with web development and CRM technology expertise to help achieve our digital platform development objectives. Tenderers are requested to read the PROCUREMENT DOCUMENT first as it contains important information.