Contract award record
Revenues and Benefits Telephone Information Service
Notice details
- Published
- Category
- services
- Buyer region
- South East
- Source
- View official notice
Public buyer and contract winner
Award value£26,401
- AwardedCompleted
- StartCompleted
- EndCompleted
Work description
24/7/365 specialist IVR (interactive voice response) information service to provide bespoke information about Council Tax, Business Rates and Benefits with access to agents at points defined by us. The aim of the service is to encourage customers to self-serve where possible, and to supply information outside of office hours.