Complaints Handling Satisfaction Survey

The overall aim of the passenger complaints satisfaction survey is to compile information about customers' experiences of TOCs' complaints handling arrangements, in particular how satisfied they were with the TOC's performance in relation to both the handling and outcome of the complaint. The outcome of the survey will be an on-going set of data that captures customer satisfaction with complaints handling across individual TOCs.

Additional information: This tender closes on 31/03/2022 at 5pm. All communication must be made via the portal (joining instructions attached)