CP981-14 Provision of Schools (MIS and Finance) and Authority (Capita ONE) Services

Scomis is a department of Devon County Council (DCC) that comes under the structure of ICT Services. Thedepartment supports all aspects of all DCC and schools ICT, including Capita ONE, SIMS, FMS, PS Financials,Integris, Curriculum software, Microsoft Office products, network management, managed services, WiFi andbespoke infrastructure solutions. For Scomis to meet the requirements of their customers, Scomis will need to call upon qualified Contractorsto assist with delivering MIS and Finance expert software advice, training and support services across the UKand Wales. These services may be deployed in customer facing roles within our existing service delivery modelrepresenting Scomis. There may also be a requirement for the service to be used as internal resource to ourexisting team. To rationalise the purchase of the services it is the intention of this procurement exercise to culminate in thesetting up of a Framework divided into geographical areas. The Framework is split into 4 different Lots.

Additional information: The delivery of these services will take place in schools, public authority buildings or even supplier venues across the UK. The estimated value is for the framework covering all the Lots is £200,000 for the 4 years. Lot 1: Expert Software Advice - To provide “one to one” or “one to many” expert software advice that can be delivered by (but not limited to)classroom style, telephone, remote ICT session or face to face on site on the applications within MIS and Finance Software suite in schools and or the MIS software suite in the Authority. Lot 2: Training Services - To provide “one to one” or “one to many” training sessions that can be delivered by (but not limited to) classroom style, telephone, remote ICT session or face to face on site to customers on the applications within MIS and Finance Software suite in schools and or the MIS software suite in the Authority. Lot 3: Support Service Desk - To provide support to customers on the applications within MIS and Finance Software suite in schools and or the MIS software suite in the Authority via multiple mediums (telephone, email, remote ICT sessions and face to face etc.) and will be required to record all activity in the Scomis Service Desk management tool.Technical Services Lot No: 4 - Technical Services - To provide technical services which will be delivered both remotely and onsite on the applications within MIS and Finance Software suite in schools and or the MIS software suite in the Authority.